Carolyn, a Reconnection and Rapid Resettlement Worker at HARP, has been with HARP for three years, starting as an assessment worker before taking on her current role in April 2024. With 20 years of experience in the NHS as a Practice Manager, Carolyn brings a wealth of expertise and compassion to her work.

“I believe the work HARP does is vital because everyone has a past. Many of us draw from our own experiences to help service users, which fosters empathy and non-judgment—a quality often lacking in society,” she shares.

Moving on from supported housing 

In her role, Carolyn helps residents and service users transition from supported housing to independent living or find accommodation if they are rough sleeping or sofa surfing. “Not everyone needs supported housing, but securing suitable accommodation can be a challenge. If we act quickly, we can prevent a downward spiral into poor mental health or substance use, helping people feel safe and move forward.”

Landlords are often challenging 

Challenges include landlords requiring guarantors or steep deposits, which are often unattainable for those on universal credit. Additionally, estate agents can harbor misconceptions about people experiencing homelessness. “Anyone can find themselves homeless. Changing these perceptions is key to opening more housing opportunities.”

Recently, Carolyn helped a service user relocate to Yorkshire for a fresh start. After becoming homeless when his job and accommodation ended, she secured him a flat, arranged furniture, and supported his transition. “It feels good to help someone find a home. I hope we can change stereotypes and build better relationships with landlords to expand options beyond HMOs. It will take time, but it’s a step toward lasting change.”